SERVICES PROVIDED BY VoIPLynx, INC. IN THE UNITED STATES AND IS ONLY APPLICABLE TO
CUSTOMERS LOCATED IN, OR VoIPLynx SERVICES GOVERNED BY THE APPLICABLE LAWS OF THE
UNITED STATES. VoIPLynx WILL COMPLY WITH ALL APPLICABLE PRIVACY LAWS GOVERNING VoIPLynx
SERVICES PROVIDED IN OTHER JURISDICTIONS. FOR CUSTOMERS PURCHASING ANY OTHER SERVICES
THE APPLICABLE WEBSITE OF THAT PROVIDER.
THIS POLICY WAS LAST UPDATED ON MARCH 23, 2010.
VoIPLynx, Inc. ("VoIPLynx") respects your privacy and is committed to the protection
to ensure that the privacy of the information we obtain in the normal course of
providing our services is respected and maintained.
What is “Personally Identifiable Information”?
“Personally Identifiable Information” consists of information that can be associated
with a specific individual or entity, or permits the individual or entity to be
contacted either physically or online. This information includes, for example, a
customer’s name, address, telephone number and e-mail address.
Why Does VoIPLynx Collect Personally Identifiable Information?
VoIPLynx recognizes that any personal information is very important to you, and that
you should have a right to control the use and dissemination of that information.
Therefore, VoIPLynx collects Personally Identifiable Information for a variety of
purposes, all geared toward making your experience as a customer or prospective
customer a positive one. VoIPLynx may collect and use Personally Identifiable Information
for any of the following purposes:
- To provide and/or
change service you request to purchase;
- To bill you, run
credit checks, or to initiate debt collection;
- To provide you
with Customer Service;
- To ensure that
our website is customer friendly, informative and easy to access;
- To create new
services that may be of interest to you;
- To protect our
customers, employees or property (e.g., to investigate fraud, harassment or other
types of illegal activity);
- To anticipate
and resolve problems with your services; and
- To inform you
of new products, promotions or other marketing initiatives.
Typically, VoIPLynx will provide you with a choice to opt out of our marketing activities.
If no opt-out choice is available, please contact VoIPLynx at the address or telephone
will process your request. Once your opt-out request has been processed, VoIPLynx
will respect your request to decline to receive further direct marketing communications.
Will VoIPLynx Disclose My Information to Any Third Parties?
The information collected by VoIPLynx will only be used internally at VoIPLynx, subject
to the limited circumstances listed below. Unless you give us your express consent,
VoIPLynx will not disclose your information to third parties who want to market products
to you. When VoIPLynx uses agents, contractors or other third parties to perform
services on its behalf, and those third parties have access to your Personally Identifiable
Information, VoIPLynx will require that those third parties are subject to a confidentiality
agreement so that your information is protected.
What are the Limited Circumstances under which VoIPLynx Will Disclose Personally
Identifiable Information to Third Parties?
VoIPLynx may be required to disclose your Personally Identifiable Information to
comply with applicable law. For example, VoIPLynx may be required to disclose certain
information under a subpoena, a court order, or as required by a regulatory or administrative
agency (e.g., in response to a customer complaint). Additionally VoIPLynx may disclose
this information if we, in good faith, believe that this information is necessary
to identify, contact or bring legal action against individuals who may be a threat
to public safety or interfering with VoIPLynx network, services or our customers.
If VoIPLynx decides to stop providing Service or sell or transfer parts of its business
to unaffiliated companies, VoIPLynx will provide only that portion of your Personally
Identifiable Information that will allow these companies to offer you the same or
similar services or as to accomplish our business objectives. Be assured that these
unaffiliated companies will be bound by confidentiality requirements and will be
obligated to keep VoIPLynx customer information confidential.
How Does VoIPLynx Collect Personally Identifiable Information?
VoIPLynx collects Personally Identifiable Information in various ways, such as over
the phone, over the Internet (if you transact with us on-line), or when you complete
an application form for one of the products or services that we offer or promote.
VoIPLynx collects personal information directly from you at the time when you apply
for Services. VoIPLynx may also collect personal information from third parties such
- credit reporting
- suppliers of telecommunication
services (e.g., other telecommunications and information service providers); or
- other entities
who supply services to us related to the provision of telecommunication services
provided to you.
If you do not want VoIPLynx to have your Personally Identifiable Information, please
do not submit it to VoIPLynx. Be advised, however, that this may interfere with VoIPLynx’s
ability to effectively resolve any customer service related issues you may have.
What About Personally Identifiable Information Specific to Internet Services?
For users of VoIPLynx’s internet services, or those individuals that access VoIPLynx’s
website or web-based tools via the internet, VoIPLynx may store information on your
computer in the form of a “cookie” or similar file. Cookies allow VoIPLynx to conduct
additional market research into the users of our website and products, and will
allow us to develop ways to improve our websites and services. If you do not want
a “cookie” or similar file stored on your computer, VoIPLynx recommends that you
consult with your internet browser instructions or “help” command to erase, block
or monitor the cookies attached to your hard drive.
Additionally, from time to time, VoIPLynx collects information about visits to our
website, session lengths, bit rates and the number of messages and bytes passed.
This internet usage data is not resold, and is only used on a macro scale (i.e.,
aggregate basis) to evaluate the VoIPLynx website. VoIPLynx may also contract with
third parties that use Web Beacons on its website. These Web Beacons are used to
track the performance of our marketing efforts with respect to the services and
no personally identifiable information is collected in the process.
VoIPLynx will not read your outgoing or incoming e-mail, private chat or instant
messages. Subject to applicable law, VoIPLynx may store messages for a brief period
of time and could be compelled to disclose those messages to comply with applicable
law as described in the section titled “What are the Limited Circumstances Under
Which VoIPLynx Will Disclose Personally Identifiable Information to Third Parties?”
Does VoIPLynx Use Any Security Measures to Ensure the Privacy of my Personally
Identifiable Information is Maintained?
Yes. VoIPLynx takes all reasonable steps to ensure that all information we collect,
use or disclose is accurate, complete, up-to-date and stored in a secure environment
accessed only by authorized persons, and uses Secure Socket Layer (“SSL”) software
to provide secure sessions for our visitors.
Can I Access The Personally Identifiable Information I Have Provided to VoIPLynx?
Yes. VoIPLynx will allow you to review or update the available personally identifiable
information that VoIPLynx received directly from you (not from any third parties)
by accessing your account online, or by contacting VoIPLynx at the address or telephone
your privacy is maintained, VoIPLynx may ask for information to verify your identity
prior to granting you access to your information.
In the event that VoIPLynx makes material changes to this policy, VoIPLynx will post
a summary of the changes on the first page of its website in a clear and conspicuous
How Can I Submit A Privacy Complaint to VoIPLynx?
Please submit any complaints about breaches of your privacy in writing by contacting
VoIPLynx at the address or fax number listed in the "Contact Us" portion of this
What About the Protection of Children?
VoIPLynx does not actively or knowingly collect any Personally Identifiable Information
from individuals under 18 years of age. Where appropriate, VoIPLynx will instruct
children not to submit such information to our website advertisements without the
consent of a parent or guardian. If a parent or guardian is concerned that a child
may have submitted Personally Identifiable Information to VoIPLynx without their
consent, that parent or guardian may contact VoIPLynx at the address or telephone
this information be removed from our files.
VoIPLynx Customer Service Department is available to assist you with any privacy
concerns you may have. Contact information follows:
2665 South Bayshore Drive, Suite 220
Coconut Groove, FL 33133
Tel: 305-704-7500; Fax Number: 1-877-809-4133
You may also e-mail VoIPLynx directly through info@VoIPLynx.com